Billing & Refund Policy
Last updated: July 15, 2026
This policy explains how subscriptions to The Tribe of Giants are billed, how to cancel, and our refund terms. It is part of our Terms of Service.
1. Free and paid access
The first journey (“Journey 1”) and the community are available at no cost. Access to the remaining journeys and certain features requires a paid subscription.
2. Subscription & automatic renewal
Your subscription renews automatically. When you subscribe, you authorize Mandelbrot Productions LLC and our payment processor (Stripe) to charge your payment method the then-current price at the start of each billing period (for example, every month) on a recurring basis until you cancel. The exact price and billing interval are shown to you at checkout before you pay.
3. How to cancel — it’s easy and anytime
You can cancel your subscription at any time, with no fee and no phone call required:
- Open your profile menu (top-right of any page), or go to your account or Account settings.
- Click the red Cancel My Subscription button.
- Confirm. That’s it — two clicks, no phone call, and you are never charged again.
Changed your mind? Before your access ends you can undo it just as easily with Resume my subscription in the same place.
If you have any trouble canceling, email mandelbrotllc@gmail.com and we will help promptly.
4. What happens when you cancel
Cancellation stops future renewals. Your paid access continues until the end of the billing period you have already paid for, and then reverts to free access. Canceling does not delete your account or your reflections; you can keep using the free features and your saved work.
5. Refunds
Because your subscription can be canceled at any time and access continues through the period you paid for, payments are generally non-refundable, and we do not provide refunds or credits for partial billing periods or for periods you did not use. When you cancel, you keep access until the current period ends; you are simply not charged again.
We may make exceptions at our discretion — for example, a duplicate charge, a clear billing error on our side, or where a refund is required by law (including certain consumer-protection or “cooling-off” rights that may apply where you live). To request a refund in one of these cases, email mandelbrotllc@gmail.com with your account email and the charge date.
6. Price changes
We may change subscription prices. If a price changes, we will give you advance notice, and the new price applies to your next billing period. If you don’t agree, you can cancel before the change takes effect.
7. Failed payments
If a renewal payment fails, we (through Stripe) may retry the charge. If payment cannot be collected, your paid access may be paused or downgraded to free until billing is resolved.
8. Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback for a charge that followed this policy may result in your account being suspended.
How to reach us
Mandelbrot Productions LLC (“The Tribe of Giants,” “we,” “us”). You can reach us by email at mandelbrotllc@gmail.com for any question about this or any other policy.
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